Privacy policy

Privacy policy

Enacted: October 2022
Program M Ltd. (hereinafter referred to as "the Company") considers the trust of its customers to be of the utmost importance, and will always keep in mind the following items and take all possible measures to protect the important personal information of its customers (that which can identify specific individuals, the same applies hereinafter).

Compliance with Laws and Regulations
When handling personal information, we will comply with the Act on the Protection of Personal Information (the "Personal Information Protection Act"), other laws and regulations concerning the protection of personal information, and this policy.

Proper Acquisition of Personal Information
We will not acquire personal information through deception or other wrongful means.

Notification of Purposes of Use, etc.
We will endeavor to acquire personal information only after obtaining consent by clearly indicating or publicly announcing in advance the purpose of use, the scope of joint users, contact information for inquiries, and other necessary information.

Use within the scope of the purpose of use
We will specify the purpose of use as much as possible and handle personal information only within the scope of the stated or publicly announced purpose of use, except in cases where we have obtained the prior consent of the individual concerned or where permitted as an exception by law.

Personal Information of Minors
When we may acquire personal information from children under 15 years of age, we will take special care in handling the personal information of minors, such as by clearly indicating that we require the consent of a parent or guardian before acquiring the information.

Security Control Measures
We will endeavor to keep the personal information we receive accurate and up-to-date within the scope of the purpose of use, and will take necessary and appropriate security control measures to protect it from unauthorized access, falsification, leakage, and loss.

Supervision of contractors
We may outsource the processing of personal information entrusted to us to third parties within the scope of the purpose of use. These third parties will be selected after confirming that they have an adequate level of security for personal information, and will be supervised as necessary and appropriate, such as by entering into a contract for the protection of personal information.

Provision of Personal Information to Third Parties
We will not provide personal information to any third party other than the joint users clearly indicated at the time of acquisition without the consent of the person concerned.
However, we may disclose personal information to third parties in the following cases
1). When we have the consent of the individual to disclose or share the information.
2). When disclosure is requested by a court of law, the police, or other public agency in accordance with legal procedures.
3). When it is determined that the person in question will cause disadvantage to a third party.


Request for Disclosure, Correction, Deletion, etc.
If you wish to disclose, correct, stop receiving products or services, or request deletion of your personal information, we will promptly respond to your request after confirming your identity and in accordance with the provisions of the law.

Response to Complaints
We will respond promptly and appropriately to complaints from the person about the personal information handled by us, and will maintain an internal system for this purpose.

Continuous Improvement of Internal System
In order to handle entrusted personal information appropriately, we will strive to continuously strengthen and improve our internal systems, including the review of this policy, through the development of internal rules, employee training, and the implementation of appropriate internal audits.

Purpose of Use of Personal Information entrusted to Us
We will not use personal information such as name, address, telephone number, e-mail address, etc. that we receive from our customers except for the following purposes.
1). Advertising, publicity, and sales promotion activities
(We may send you information about our products, services, exhibitions, and various events by e-mail, direct mail, etc.)
2). Notification of matters necessary for the operation of our website
(This may be by e-mail, direct mail, etc.)
3). Packing and shipping of goods
4). Management of purchase and billing information related to the purchase and use of products and services, and billing
5). Customer support such as various inquiries, after-sales service, etc.
6). Conducting questionnaires
7). To conduct customer satisfaction surveys, including usage conditions and environments related to our products and services
8). To exercise rights and fulfill obligations under contracts and laws, etc.
If you wish to confirm or correct your personal information, please contact us at the following address.
We will respond to your request as soon as reasonably possible.

Program M Ltd.
Personal Information Inquiry Desk
Contact form